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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Imessage

Hi, Received my new phone Saturday and yesterday my number ported over from EE. Everything seems fine except I can't activate Imessage for my phone number. The option is there but if I click on it it just says 'an error occurred during activation'. I...

Ben16 by Level 1: Joiner
  • 2665 Views
  • 18 replies
  • 0 kudos

Cannot Set Up Mobile Data on Apple Watch Series 8

So purchased a new Apple Watch Series 8 from the 02 store and also switched my contract from a different provider to a sim only deal with 02 to allow my watch to use cellular data. I waited until my new sim was active and my number had switched from ...

Robmk85 by Level 1: Joiner
  • 1139 Views
  • 7 replies
  • 0 kudos

Resolved! New Sim Not Working

I have a new sim which arrived today, I have an Xperia IV 10 and it says the sim isn't working - I can't find a support chat, can you send me a link?

timtom by Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos

Resolved! Safesearch

I want to turn off safesearch parental lock, I am 60plus years of age, children all grown up and gone away ?

DJK by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! silent calls

Hi , I seem to be receiving lots of silent calls. I don't hear the mobile ring and no message left. Just indication of missed call. The last few days, 07802 230426, 07802 288553, 07806 491735, 07497 004913 . When I have rang the numbers I get message...

Phoenix52 by Level 1: Joiner
  • 426 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile data on iwatch not working

I’ve had an iwatch 8 for about a month no problems at all apart from today when i tried to activate my mobile data and it won’t turn on, it says no sim and no connection I’ve checked my o2 app and my plan is active with enough data etc so everything ...

Roberto81 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrading Phone

Hi, So I am looking to upgrade my current phone Samsung Note 10 to the new Samsung Z Fold4, now when I go to upgrade I get hit with "Would you like a new sim?" I assume this is because my current phone uses a 4G sim and the new Fold is 5G. My worry i...

ChrisNI by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Error 106

Hi, I recently joined O2 and have been trying to set up a data plan on my Apple Watch. I keep seeing the error code 106 and am told to contact support. I have restarted both Watch and phone several times but have not had any success in fixing the iss...

NF1506 by Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

Resolved! My roaming is not working in Spain

I’m in Spain. I turned on my roaming. I received text messages from uk but I’m not able to make a phone call.please help

Rezraz by Level 1: Joiner
  • 10583 Views
  • 1 replies
  • 0 kudos