5G not working

[DanBodd4]

Whenever my phone gets 5G signal, it doesn’t work. My previous phone had no problems but since getting my new phone 5G doesn’t seem to work. I have tried different configurations in the settings regarding 5G and nothing works 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

Just to check @DanBodd4 that you have not moved onto O2 PAYG when you changed 'phones ? 

O2 do not make 5G available to PAYG customers. 

[madasaf1sh]

If he was on PAYG he wouldn't get 5G to show on his phone... As the settings wouldnt even show...

[DanBodd4]

No, just a renewed contract 

[DanBodd4]

Thank you 

[madasaf1sh]

@DanBodd4 

What Phone is it that you have moved to?  As it might just need a network settings reset which I am sure you will have tried.. 

What happens when you put the phone into 4G mode and not use 5G?

[DanBodd4]

I moved to iPhone 15 and my last iPhone was fine. When I put it on 4G only it works fine. 

[MI5]

@DanBodd4 

Is the issue everywhere or just in one location?

https://status.o2.co.uk/

Have you got allow more data enabled in data settings?