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4G and WiFi calling repeatedly being lost.

Timmcat
Level 1: Joiner
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Hi. 

 

I've been on O2 for a while and have recently added another SIM to my account for my wife. I had to speak to someone to enable WiFi calling on her account which was done successfully. However, she is repeatedly getting a pop up that says '4g calling has been turned off' and WiFi calling stops working. The WiFi calling phone setting has returned to 'off', and when an attempt is made to turn it back on, a message comes up saying that o2 need to be contacted to enable it. Checking in the device section of MyO2 tells me that both WiFi and 4g calling are on. 

I've done a search on here and rebooting the phone has no effect. It just seems to restore itself after a day or two, only to repeat itself.

 

I've never lost WiFi calling on my phone so it's not a mast issue, and she has had this message both at home and other locations. 

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MI5
Level 94: Supreme
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Registered:

@Timmcat 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151652 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Timmcat 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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