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1) inbound callers cannot hear 2) security policy prevents use of camera

jegra55
Level 1: Joiner
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I have two issues with my phone:  1) Inbound callers cannot hear me at all

 

2)  I cannot use my camera  as I get a message saying: 'security policy prevents use of camera'

 

 

This is very frustrating as my phone is now practically useless. Any suggestions to rectify the problems, please?

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Bambino
Level 85: Esteemed
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@jegra55 Don't know what phone you have, but You can reach O2 support via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

See these for your second issue:

How to Fix Security Policy Prevents Use of Camera on Android (wikihow.com)

7 Ways to Fix Security Policy Prevents Camera Use on Android - Guiding Tech

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@jegra55 

Difficult to advise with out knowing more info but probably worth speaking the the phones manufacturer to run some diagnostic checks,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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@jegra55 

 

point 2 sounds like you have a Mobile Device Management application is installed or you have blocked the camera app from been used... 


If it isnt an employer provided phone then go through any apps you have installed and check permissions on your phone..

 

If it is then speak to your employer

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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