1) inbound callers cannot hear 2) security policy prevents use of camera
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on 26-02-2024 14:26
I have two issues with my phone: 1) Inbound callers cannot hear me at all
2) I cannot use my camera as I get a message saying: 'security policy prevents use of camera'
This is very frustrating as my phone is now practically useless. Any suggestions to rectify the problems, please?
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on 26-02-2024 15:02
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on 26-02-2024 15:02
@jegra55 Don't know what phone you have, but You can reach O2 support via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
See these for your second issue:
How to Fix Security Policy Prevents Use of Camera on Android (wikihow.com)
7 Ways to Fix Security Policy Prevents Camera Use on Android - Guiding Tech
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on 26-02-2024 15:03
Difficult to advise with out knowing more info but probably worth speaking the the phones manufacturer to run some diagnostic checks,
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-02-2024 15:51
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on 26-02-2024 15:51
point 2 sounds like you have a Mobile Device Management application is installed or you have blocked the camera app from been used...
If it isnt an employer provided phone then go through any apps you have installed and check permissions on your phone..
If it is then speak to your employer
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

