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Anonymous · ‎28-01-2014

i have forgotten my password in have been to an o2 shop they said i will have to go down in the morning for a chap to sort it out on a compuetr he is an expert is there anhthing i can do

MI5 · ‎28-01-2014

@Anonymous wrote:
i cannot go to factory reset because i cannot access my details because of not knowing my PASSWORD !!!!!!!!

Why are you shouting ??

On some Xperia's holding Vol Up and Power will get you into the bootloader where you can reset the phone - No need for any PASSWORDS !!

But without knowing which phone and which password it's probably best you go to see the guru in store......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-01-2014

What password are we talking about?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-01-2014

they are telling me that i must have put a password in my mobile to stop people usingn it but i have forgotten???

MI5 · ‎28-01-2014

Have you tried resetting the phone back to factory defaults?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-01-2014

i cannot go to factory reset because i cannot access my details because of not knowing my PASSWORD !!!!!!!!

perksie · ‎28-01-2014

Which Xperia phone is this?

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MI5 · ‎28-01-2014

@Anonymous wrote:
i cannot go to factory reset because i cannot access my details because of not knowing my PASSWORD !!!!!!!!

Why are you shouting ??

On some Xperia's holding Vol Up and Power will get you into the bootloader where you can reset the phone - No need for any PASSWORDS !!

But without knowing which phone and which password it's probably best you go to see the guru in store......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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