Solved: voice calls

collis · ‎03-08-2023

i was transferred from Virgin to O2, i was told that my charges would not increase but i find that i am picking charges up for voice calls, i never picked up charges for voice calls when i was with Virgin

madasaf1sh · ‎03-08-2023

@collis

It all depends on what numbers you are calling, as some that where free on Virgin, wont be free on o2. https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Other than that you will need to speak to customer services;

if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎03-08-2023

@collis

It all depends on what numbers you are calling, as some that where free on Virgin, wont be free on o2. https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Other than that you will need to speak to customer services;

if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-08-2023

@collis

Guide to your allowances here Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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