upgrading

[paulbacon]

---

@Cleoriff wrote:

I think it is store dependent on whether ID is required. However as piperdog has said its better to be safe than sorry.

When I took out a new sim only tariff I went instore to do it. I forgot ID but they checked my previous account and saw there was no problem. I also had printed  the email from o2 re tariff change...

If I had been a new customer I am sure they would have required ID

---

I remember when i first took out my contract, and i brought 2 forms of ID for the credit check. Didnt need any. They asked my name/dob/address and the credit check approved me straight away.

Did seem odd they didnt want any ID

[Anonymous]

---

@Anonymous wrote:

has anyone had trouble trying to upgrade on line ?? i have spent two days trying to do this to no avail now im considering leaving 02 altogether im so frustrated and no nearer my upgrade !!!!!

---

what problem are you having?

@Anonymous