unknown charges on my account

[Anne69]

there is an unidentified charge of £7 on my bank account from O2. Why?

[gmarkj]

Do you have a contract with them @Anne69 ?

Best to get in touch with customer services - this is a community of o2 customers.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

[TallTrees]

Look in your MYO2 under view bill @Anne69 

see if the charge is mentioned there, it should be.

[Anne69]

It was for a SIM card I didn't received or requested and was sorted out by customer service

[Oxonian]

Glad to hear @Anne69 that it has all been sorted out by Customer Service. 👍