Solved: undelivered SIM

Anonymous · ‎10-12-2016

I currently use a pay as you go Lebara SIM card, but I decided to buy a monthly contract SIM from O2 keeping the same phone number. I placed my order on the 25th of November and received an email on the same day that my order has been submitted and that I should expect the SIM within 3-5 working days. Today is the 10th of December and I still haven't received it. I would like to track this order. I would be grateful if somebody could help.

jonsie · ‎10-12-2016

Details of your order should be in My O2 but after this length of time you really need to call customer service as the sim card could have gone astray in the post.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎10-12-2016

Details of your order should be in My O2 but after this length of time you really need to call customer service as the sim card could have gone astray in the post.

http://www.o2.co.uk/contactus

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-12-2016

Post is very unreliable this time of year.
CS will cancel the original sim and send you a replacement if you call them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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