Mis-sold sim only deals

[Anonymous]

I have been mis-sold two sim only deals today, very annoyed, I got PAC code for one number with O2 and was considering the same for my 2nd number with O2. Then one of the advisors managed to find me a deal which was good enough....So I decided to keep both numbers with O2, today.

The deal was promised at £9 each but when I logged in to MyO2, it shows £10 each....its the matter of principal and looks really bad on O2. Online chat is not availble so had to come here.

I will decide what to do after I have had a chat with O2 guys.

[jonsie · Accepted solution]

Any discounts are shown after the bill is produced and you will see it as a bolt on.

My £3 discounts shows as this :

[MI5]

Mine is the same as above.
The tariff rate is shown at full price and the reduction is via a bolt on so you are billed at the agreed rate not full rate.

[Anonymous]

Thanks, this must be the case otherwise it looks silly, I'll check later closer to/after the bill date.