Cut a long story short, £6 was deducted from my PAYG credit for unknown/unrequested services, contacted O2 who refused to give any details other than saying it was some kind of download even though I've never used internet on my mobile I'm not even sure its capable of accessing the net( Samsung E1200).
O2 gave me 2 contact numbers for the company who took the money, one number doesn't exist and on the other number the company said my mobile is not registered on their system so they could'nt have taken the money....been back n forth with this as O2 are insisting this company have taken my credit while the company insist they haven't & have no record of my mobile.
I've raised a complaint with the regulator( PhonepayPlus ) who emailed me today to say they also called the company and were told the same thing ..my mobile doesn't exist on their system.
Any ideas?
