Solved: text advising you have received a picture message

Anonymous · ‎11-12-2012

Hi guys,

I'd appreciate some help with this.

I was able to receive and see mms on my new Lumia800 until today. Suddenly I received a text saying that I have to go online to see the mms? I asked the sender to resend in case something went wrong with the network but I received the same txt again.

Any idea? I was able to receive mms before :smileyfrustrated

Anonymous · ‎12-12-2012

It was Vicky(if that is a real name),

couldn't sort it out. To be fair though I can now send MMS. Receiving remains a problem though.

She asked me to download the app Liquid suggested as well but that didn't work either.

Anyway she advised I visit an O2 shop.

Any other ideas?

She did say though that they will definetely be able to rectify. Sounded a bit too confident to me.

What do you think?

View solution in original post

Liquid · ‎11-12-2012

Try txting "active" to 2020 that should fix it:)

Let us know how you get on.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

MI5 · ‎11-12-2012

Aha, the old windows /MMS issue again 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2012

The activation txt didn't help guys.

I received an activation message back but I still can't receive/send mms. This time though I don't get the text advising that I have to go online to download the mms. Instead i now receive an active text saying "Get media content now (179kb)" and when I click on it it changes for a second to "Getting media content... (179kb)" and then nothing happens and changes back to "Get media content now (179kb)". It is like a never ending loop no matter how many time I press on the link.

The other thing is that when I received the activation message I also received a notification saying " You've received new phone settings from a source we don't know. If you know the sender and want to accept the changes, type your sender password and then press Enter. You'll get a text message when the changes are complete."

I'm not aware what is the password this message refers to so I ignored.

Any ideas?

I still don't understand though why everything was fine until a few days ago and suddenly it stopped.

Anonymous · ‎12-12-2012

MI5 it sounds you've seen that before..was there any solution?

Liquid · ‎12-12-2012

I believe there's an app in the market place called "network setup" supposed to fix these issues automatically.

Do you have Internet?

Is the sender a picture message phone? Have you recieved mms from them before?

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎12-12-2012

Hi Liquid,

I have received many mms from them before. it's a picture they send me

Liquid · ‎12-12-2012

Any luck with the app?

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎12-12-2012

Haven't tried that yet, I'm on a live chat now and the guru says he will sort me out...let's see. if I don't get any luck from him I'll download the app

Liquid · ‎12-12-2012

Best of luck:) I hope you've got a good one:)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

O2

text advising you have received a picture message

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable