student discount

[ktpotaty]

so when i got my phone i added the student discount to it, i then realised the discount hadnt been added so i rang customer services, they said they could see i'd added the discount but it hadnt been added to my bill for some reason or another so the guy on the phone apologised and gave me a discount for that month and said it would be applied from the month after. Fast forward to now (about a year later) and ive just noticed that the discount still isnt on my account!!! i just want my discount on because i still have this phone until march next year and its annoying its not been added twice now

[jonsie]

That is something you need to call customer service for @ktpotaty 

We can't access accounts here, sorry

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[ktpotaty]

i know, i tried ringing but i couldnt get through 😞

[Cleoriff · Accepted solution]

@ktpotaty 

Have you tried 0800 587 4005?

Has a good success rate of getting through to an advisor.

[ktpotaty]

i just tried this number after your suggestion, got through straight away thank you!

[Cleoriff]

@ktpotaty 

Good to hear. Hope it's sorted?

[ktpotaty]

yep, was sorted and its finally in my account 

[Cleoriff]

Good news.

[jonsie]

Pleased for you @ktpotaty