Unable to make a payment

[demirudd]

Dear O2
I am struggling to pay my bill at the moment as I have been paid yet and only have £15 in my account right now is there any way I can pay it a bit later as I don’t get paid until the 26th

Kind Regards
Demi Rudd

[Cleoriff]

Hi @demirudd 

This isn't O2, it's a community forum.

You need to call O2 on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

[jonsie]

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
The best number to get through seems to be
0800 587 4005

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected