sony experia u cant recieve calls or texts

[Anonymous]

My wifes phone is not receiving all calls and texts. If i sit at the side of her and ring from my ee iphone, it goes straight to voicemail. Why is this happening? our daughters cant even get in touch with her after school either. Its not her phone becouse our daughters have an i phone 4 and 4s, both on o2, clearly an o2 fault! c'mon o2 whats going on? i might have to move all 3 of them to EE so they can contact each other when school finishes. Oh by the way, we are actually paying for this appalling lack of service.

[Bambino]

This forum is for customers. Apart from the moderators, O2 don't monitor this site. I'm free, within the bounds of decency, to say what I like. If you're unhappy with the service you get from O2, vote wth your wallet and move. You coming to the forum and threatening to move your contracts to another provider is neither here nor there to me. If you thought that saying that in your original post would make someone from O2 sit up and take notice, you were very much mistaken.

[MI5]

Impressed with your self control chaps

[perksie]

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@MI5 wrote:
Impressed with your self control chaps

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Well I can understand the frustration when someone's phone won't work, but there's little point asking for help on an official forum if you aren't going to believe what you're told.

If anyone posts incorrect information we always try and make sure it's pointed out.

[Anonymous]

Hi Ricky and Welcome to the Forum.


We fully understand the frustration of a non working mast in your area. We've all had it happen too.

The only thing you can do with that is to watch your service status ,and re boot your phone.

http://status.o2.co.uk

As you know moving Networks is pretty much easy nowadays ,and free if your not locked into a long term contract etc with a PAC code to take your number with you.

I always suggest the person tries out the alternative networks performance by trying out payg sins for a week or so.

To note you can get your phone unlocked free as a contract customer, so you can use your present phone on the alternative network.

Unlock form.
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Their are alternative way of contacting someone by using software such as o2's TuGo which is currently only for contract customers at this time or perhaps Viber or WhatsApp.

These work off home broadband Wifi and 3G data.

As Bambino has said we are customers like you ,and if all avenues to resolve are exhausted ,then it's reasonable to suggest moving Networks if feasible.

Hope you get sorted soon and take care.

[jonsie]

Can I ask how long you have been having problem? If a mast is down, hopefully it's fairly recent and they will repair as soon as possible. If you are tied into contracts then your options are governed by remaining period and tariff you are paying.

If you are pay and go then all options are available and if this has dragged on for a prolonged period then think about changing. Hope it's resolved soon for you.