simo friends and family

[Malc100]

I have tried to add on to my F&F account a simo contract - to be informed it is a 30 day sign up, when informed in the shop it was 90 days - I can't get the discount now?

[Cleoriff]

Hi @Malc100 

It is 90 days, take a look here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... 

Scroll down to Friends and Family.

If you wish you could contact customer services and repeat what you were told instore Guide: How to find help & contact O2 though I doubt it will help if they stick to the guidelines.

[MI5]

@Malc100 

The O2 employess needs to add F&F discount. You can't do it yourself.

The customer can only apply themselves for Family plan or Open discount, which are both 30 day sign up limited.

[Marjo]

Hi @Malc100 , hope you're having a good Friday! Let us know if you managed to sort out your account/discount with the above advice or if you needed any additional information?