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deanhiggins2 · ‎07-10-2023

Hi i have a new sim on the way as my sim now is not a 5g sim but an hour after speaking with o2 my old sim i have now has stop work and i have emergency call only is there anything i can do utill my new one comes thanks

MI5 · ‎07-10-2023

@deanhiggins2

You'll need to ask O2 to reactivate your old sim until you can do a sim swap.

Guide: Sim Swap: a mini guide 2017 update

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or try your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-10-2023

@deanhiggins2

You'll need to ask O2 to reactivate your old sim until you can do a sim swap.

Guide: Sim Swap: a mini guide 2017 update

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or try your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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