Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

URGENT - CLOCK TICKING - O2 Failure to provide exisiting SIM for more than 20 days.

As a loyal customer for more than 10 years, I lost my handset on 28 Jan 2024. I checked whether I was eligible for an upgrade and paid off the remaining handset balance. I checked the O2 website for stock for a particular handset (iPhone 15 Pro 1TB),...

Every purchase made to date

Hi I've been with o2 for 30 years... is there a way I can look at all purchases I have made from them? Thanks in advance

No calls or data

I have no calls or data on my phone and my bill is paid

Resolved! sim card

i have transferred my sim card from my broken phone to a new replacement....do i need to actvivate it

Direct debit

Hi last month for some reason that I didn’t do my direct debit got cancelled, I set a new direct debit up and got a text message to say it was done but nothing has come out my account yet?

upgrade

hi there my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay

Resolved! Phone reconnect

I'm looking to see how much I own to reconnect my phone

Change payment details

Hi I’m looking to change the direct debit out of my mums name (Kate Reilly) into my name as it’s my phone

Rewards

I have O2 rewards but even though I put the reward onto my O2 account it’s not showing so rewards said I must have a credit block on my account - any help?

Resolved! Pay monthly cancel problems!!

Hi there! I recently took out a pay monthly contract not too long ago (a few hours, cough, cough.) — but the main issue is, I totally regret it! I was led to believe that it was 24gb for £20-ish pounds. It was in fact not. It was only 12gb for £20 (Y...

O2

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