Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Has anyone else received a message from +44 7376 344419 asking to update your information online?

DivaDiva by Level 1: Joiner
  • 13 replies
  • 0 kudos

Share data

I can share data with two other phones but when I read how to do it it says to tick a box but there are no boxes so can't figure out how to share data

micheal by Level 1: Joiner
  • 1 replies
  • 0 kudos

iPhone X not charging

My daughters iPhone is only just over a year into the contract and now won’t charge. What can I do?

WendyR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not applying discount

I am a new customer who has already had issues with 02 and quite frankly think they are useless. I have transfered over from Talk Talk and agreed a deal published by them at £13.00 per month. The bill shows £30.00 and this is what they have taken out...

Combining bills

I have 4 pay monthly phones with O2, each month I get 6 seperate directs debits taken on the same day and every month my banks automated fraud detection goes into overdrive and stops the payments as suspicious. Spoken to O2 and they cannot combine th...

Azz837 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancelling airtime for sim only

Ok, so I pay 23 or so airtime monthly and have separate handset monthly roughly 400 left. I can see a sim only deal for £10 with everything I need. Am I right in thinking I could pay off the 400 and cancel the airtime, then take out the the £10 sim o...

Resolved! Samsung ear buds

Hi I order a s20 note ultra and I had free Samsung ear buds I fill the form but I haven't heard anything when they're coming is anybody know about this ??

Re: Payment Error?

I’ve changed my payment method with Spotify to a direct debit and taken off payment by phone bill but I seem to have been charged through my phone bill tooEvening I’ve now paid £19.98 for Spotify this month

Emmajo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change security

Hi I wanted to change the question security question but I can't be able to do it find hard some of them but need help with that I wanted to check it butif not maybe think if wanted make complaint about o2because wasn't really helpful

Selina1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Charge to mobile problems

Hi allI’m getting really frustrated with the charge to mobile function. I’ve been an o2 customer for about 7 years now never had any issue with bills and payment always on time. Over the past year I’ve had a problem with the Apple Watch synced to my ...

Cakey87 by Level 1: Joiner
  • 1 replies
  • 0 kudos