Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 221683 Views
  • 2 replies
  • 2 kudos

Can't text

Can't text! Samsung s21 FE can't send message with o2 - error 0 Been like this 2 weeks!!! Many complaints to o2 still isn't sorted!

Changing Tariff - deactivates account?

hi so today I changed my tariff on my o2 - shorty after I had no service and my o2 isn't loading. Spoke to customer service on chat and apparently my account has been deactivated. I called customer service (03448090202) and was told I need to have a ...

kylebc86 by Level 1: Joiner
  • 923 Views
  • 7 replies
  • 0 kudos

Bluelight Discount 25% O2 Refresh

I am a bluelight card holder and received their weekly email. This offered 25% off O2 refresh plan. I had my discount code emailed to me - but when I changed my O2 plan there was no where to enter the discount code. How do I resolve this?

Djw1716 by Level 1: Joiner
  • 50099 Views
  • 6 replies
  • 0 kudos

Resolved! Change order

Ive just placed an order for a new phone and I picked the wrong colour, is there any way I can amend this?

carlymo by Level 1: Joiner
  • 376 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy S23 earbuds

I was told I would receive a text to claim my free earbuds if you bought s23 but i havent heard anything from O2, can not get through to customer services, can anyone help pls. thanks

Helen222 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

Is it possible to continue paying for a handset but cancel your tariff? Coverage is non existent where I am and needing to use another network. Thanks

Resolved! New Phone

I need to finalise my order for my phone

Bil2 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! VAT

I would like a VAT breakdown on my bills

Bob97 by Level 1: Joiner
  • 228 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling sim only

I can't see any options to cancel a rolling sim only contract.Ive tried doing the webchat and all operators were busy.

Pandy79 by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos