Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Incorrect Default - About to lose mortgage

I am currently in the process of buying a house and have just applied for the new mortgage only to discover that O2 have incorrectly applied a default to my file.In November 2019, I returned a mobile phone to you well within the 14 day return period ...

Resolved! Wifi calling SMS

TuGO worked perfectly for me allowing both wifi calling and SMS. Running a business in a Not Spot in Norfolk now O2 wifi calling only allows calls and even then intermittently, sometimes having to switch into and out of plane mode. Can I have TuGO ba...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! Disney+

I already have a Disney+ account, can I link it to my contract to take advantage of the £2 a month discount? What is the difference between receiving Disney+ through my O2 contract and just taking out Disney+ directly: can I still use it on various d...

Resolved! My new iPhone

I payed out my old contract and upgraded to the iPhone 12 in green and it's saying they have none in stock but they're working on it but I cannot find anywhere I can change my order or get a proper time scale for when it will be delivered or if it wi...

Resolved! Returning phone

Hi i just upgraded to a device from sim only and not sure if the handset is for me and was thinking about exchanging the phone. If i was to return the device how does it work? Would a courier swap the device for me? Or would i have to wait for o2 to ...

Biz by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone cut off

Hello , my phone as recently been cut off but I need my phone for work is there any chance to have it turned back on as I get paid on the 11th

Has my order been accepted?

Hi sorry i know this is asked alot before but im just confused. So placed my order for a samsung s20 ultra with £30 upfront which left my account (but think its pending) I got the screen with my new mobile number, order number etc. but it also says w...

Richiep by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Order being reviewed?

I'm already an O2 pay monthly customer with two contracts on the same account. The second one I moved over from EE when it was put of contract and my order went through as an additional contract straight away.I have just tried to order a third pay mo...

Ghengus1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Insurance

Hi guys I made a claim last month on my o2 insurance but do you know if I can cancel the insurance now.

Marie83 by Level 1: Joiner
  • 2 replies
  • 0 kudos