Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Fraudulent message

I've received a message stating that O2 were unable to process my latest payment and asking me to click a link to avoid feed etc.I knew immediately that this is fraud as a) I am paid up to date and b) I logged into O2 separately and checked that all ...

katalyst by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! worrying text

Had a random text just now (usually they come through as from 02)Number was 07947621257, saying they are having problems accessing my bill, go to linkwhich i didn't want to , of course Anyone else had this please ?

Alli00 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Scam message

HI I RECIEVED THIS MESSAGE TODAY. I know its a scam, just wanna let You know. Tbanks.O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed]

Blazej1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Text message

I’ve had a text message from +44 7984 686695 saying o2 cannot take a payment. I think this is a scam as they are asking for me to update my details

Resolved! Unpaid bill

Hi I’m late on my bill so my SIM card as been cut off however I can only pay on the 9th October but need SIM card for work. Is there anyway of getting some sort of arrangement in place to pay on 9th October but still use it

Upgrade - phone out of stock

So my iPhone XS had a fall and the screen digitizer has a nice black spot in one corner now (and it's slowly increasing in size) so I thought I would upgrade since I don't have much left on the device plan to pay off on one of my two contracts and I ...

Resolved! How to renew monthly contract after message that you are out of contract? Human please!

I have been advised by phone message my minimum airtime contract has expired. Customer services not helpful, I cannot get to a human. I tried web and cannot find in either my 02 or my account etc how to do this. Is there any way I can e-mail O2 and a...

Resolved! Fraud

How do I get to speak with someone? All 'contact us' links end up back on FAQs. I need to report fraud - been spammed with 20 premium number texts and being charged.

LibbyC by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 12 Month SIM Only Upgrade to O2 Refresh

I recently took out an iPad Pro 12.9 inch 2020 128GB on a 48 month O2 Refresh plan (£23 a month device plan and £13 a month airtime plan). My understanding is I can upgrade that at anytime providing I clear the device plan balance OR I can upgrade at...

maxwilkes by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 15GB mysteriously used up in less than a day

A few days ago, my monthly contract renewed, along with my data allowance for the month (15GB). However, the following morning I got a text saying that I was almost out of data and only had 2GB left. I called o2 and they confirmed this was the case b...

SarahS by Level 1: Joiner
  • 5 replies
  • 0 kudos