Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Promo code not working

I was given a promo code for free galaxy Pro 2 buds and its saying invalid code

Account showing overdue - Trying to charge for 24M airtime discount

Having a bit of a nightmare with billing, I have a 24M tariff (12 months in). My last bill was paid as usual, however, account is showing overdue as the discount amount is now showing as outstanding? I pay via Direct Debit, so baffled. Had no issues ...

Resolved! Change name

How do I change my name on my account?

Re: Unable to cancel a contract

I've had the exact same problem, can't email, can't go online to cancel, no online chat, tried emailing. Called more than once been cut off twice and had to go give up other times because of the excessive wait. I've been charged for a phone contract ...

Hi all

I joined O2 recently and ordered an iPhone. I returned this device, unopened and received the refund of £30. However, today I've had my first bill taken from my account despite not now having any plan with O2 not one showing on my account. Please off...

New person

Can I add my son to get contract phone bug i pay he’s only 9

Resolved! Question re use of an eSIM when travelling in Asia?

Good morning,I have searched the existing eSIM questions, but can’t find an answer., so if someone could help I would really appreciate it.in a months time we are travelling to Singapore, Vietnam and Thailand and I can see that O2 doesn’t have any ag...

Resolved! How to cancel one of two landlines

I recently changed from Sky to Virgin Volt. I have connected my landline phone handset to the WiFi hub and find I now have 2 land lines - one is my previous number with Sky and a new one. I did ask to retain my old number and provided a PAC. I am hap...

How to you get a manager

Has anyone out there got any clue how you can speak with someone in charge at o2. Customer service should be re named the can not and will not help service . Sixteen 50 minutes calls emails web chat and no help at all . Ordered and paid deposit on ne...

Resolved! Reduce Plan term

Hi all! I have my mobile phone contract ending soon with the device paid off. I have a synced Apple iwatch contract that ends in December which I am still paying the device off. So I am wanting to leave and move to another network but when I received...

O2

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