Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown payment for Telefonica UK coming out of my account every month.

Going through my bills recently I have noticed a payment to Telefonica UK coming out of my account every month that is neither for my device plan or my airtime plan. I have checked My O2 online, and it is not listed there at all under any of my bill ...

Resolved! combining two contracts together

Hi there I need some help!My O2 phone got stollen this morning and I didn't have insurance. I visited an O2 store and they mentioned that I could get another contract out and combine the existing contract with the new one as I still need to pay off t...

Resolved! DPD lost the phone.

Hi, I recently upgraded on Friday 25th November. I was expecting the phone and charger on Monday 28th. DPD only delivered the charger. I raised a complaint with O2 to investigate what happened to the phone. No progress so far from DPD. I am kind of s...

Apple watch cellular with O2 sim only

I have a 12 month sim only contract that I use on my iphone with o2. Can I add a cellular data plan for an apple watch to my plan? Been told its only compatible if you purchase the iphone under contract with o2.

Resolved! Network Problems

Has O2 network gone down as my phone dropped signal this afternoon and there’s been no network since

Resolved! South africa

I’ve just come back from South africa using the phone very little and have received a large bill. I’m going back there next month. How do I keep the cost slow for minimal usage of my mobile

Resolved! What happened to the Port In form?

I used it a week or two ago to initiate a couple of port ins for the kids SIMO plans. Neither worked so going to try again but the form has disappeared? No mention here anymore, says you have to call:https://www.o2.co.uk/help/device-and-sim-support/h...