Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Virgin spiralling costs..

I signed up a Volt contract in September at £25 and a month later it went to £29 due to annual increase. In reality it had been a month. This month December it's £36. No extra charges. It's an all in contract. What the hell is this, it can't be legal...

Can't use phone number

Hello. After late payment still can't use phone number. No connection. Can't call, send messages, no internet, as well other people can't call for me, do not receive messages.

Resolved! Increase of spend cap

I would like to increase my spend cap please

Failed credit check solution

Solved: This happened to me and I just went to the O2 shop and they got it solved. 1) I have recently moved home and my bank address wasn't up to date, so lady at O2 put my old address. 2) Check for discrepancies on you bank and personal address, wro...

Data

Hello.Your page says I have six MB of data, I believed I had 12?

Premium text charges and multiple charges for one text ?

Premium text charges and billing ? I have looked everywhere to find out the cost of premium texts there is a page but when you put in the number "81333" it just says what it is, no charges ? Recently I got my bill.I have multiple charges for sending ...

HELP URGENTLY NEEDED - 8 MONTHS PREGNANT - PHONE STOLEN - O2 BLOCKED MY WHOLE ACCOUNT

On Thursday 14th December, I got robbed in London and I'm 8 months pregnant. I rang o2 and they blocked my sim and phone, ordered me a new sim card. The sim didnt arrive and I decided to go in store on the 17th December for a new sim and they said it...

Taking out a new contract after switching to PAYG

Hi all. When I first joined O2 my credit score was abysmal (its still not great), and I couldn't get a phone contract anywhere. To counter this I took out a sim only plan with O2 and built up a good payment history until they allowed me to upgrade to...

Accounting cannot access my O2 app or My O2 account

I can’t access my O2 app to set spending cap

billing problems

I have been trying for nearly 12 hours to speak to an online chat agent but I keep getting cut off saying there is no one available. I want to pay my outstanding bill but cannot do this until friday. i cannot ring the payment management team as i hav...

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