Solved: sim swap and 4g

Anonymous · ‎05-08-2017

Hi, I purchased a new Samsung Galaxy 8 and requested a new 4g sim as my previous phone was 3g. I have just done a sim swap request which went through fine. The system then said I need to register for 4g but when I click I went to a strange coded page indicating this had failed. I'm anxious to know if my sim swap will activate 4g services on my new 4g phone, or do I still need to do something to get this?

MI5 · ‎05-08-2017

That's an old legacy page from when 4g was new. All sims and contracts are now 4g so providing customer services did their job properly your 4g services will work automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-08-2017

That's an old legacy page from when 4g was new. All sims and contracts are now 4g so providing customer services did their job properly your 4g services will work automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-08-2017

@MI5 Yet another system out of date etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎05-08-2017

Cheers

MercedesS · ‎07-08-2017

Hello @Anonymous,

Thanks a lot for coming back and chose the solution that helped you!

We will send the feedback about improving the old page to O2. Thanks again all of you for the amazing help guys

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