Solved: Reactivation

Anonymous · ‎04-08-2017

I am a Canadian due to visit the UK next month. Last time I was there (2 years ago) I bought an O2 sim card for my Canadian phone and happily used the phone for a month. I would like to use it again with the same mobile number but my account has been deactivated. How do I activate and top up the account before I leave so that I can use my phone immediately on arrival? Can I 'chat' to an O2 agent online?

MI5 · ‎04-08-2017

You can try chat but after 2 years your number is likely to have been recycled.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-08-2017

You can try chat but after 2 years your number is likely to have been recycled.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-08-2017

Two years would normally be far too long in a deactivated state but try chat, nothing to lose and you may just be lucky.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎04-08-2017

I'm betting you'll need a new sim or number appointed to you

Anonymous · ‎05-08-2017

Thanks for your response. I will chat tomorrow - wasn't available today.

MI5 · ‎05-08-2017

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-08-2017

Good luck & do let us know what happens

Marjo · ‎07-08-2017

Hey @Anonymous! What happened, did you manage to chat with someone from O2 and got your SIM sorted? Let us know how you get on!

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