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sim only not working

bertybasset
Level 1: Joiner
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yesterday i received two sim cards for 2 monthly contracts  im not with o2 just now but moving over i hope - should these sims work straight out the. packet ? or does o2 have to do something at their end as none of the sims are working just now - also tried in another phone too and phones are unlocked ?- any help guys ? -- thanks 

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MI5
Level 94: Supreme
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@bertybasset 

They should work if monthly contract sim cards.

If not, call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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bertybasset
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will try tomorrow morning to see whats wrong with them
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MI5
Level 94: Supreme
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Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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