Solved: Mobile hotspot

GerardC · ‎11-03-2021

Hi

I have setup a mobile hotspot , I am able to connect , but the hotspot does not connect to the internet.

I have rebooted laptop, redone the hotspot, enabled all the data/wifi options I can see.

Anyone have any other pointers

Thanks

GerardC · ‎14-03-2021

I have no idea what resolved the issue, but I am connected to my mobile hotspot for this reply.

View solution in original post

MI5 · ‎11-03-2021

@GerardC

Have you set the correct apn in your dongle?

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GerardC · ‎11-03-2021

Hi
The mobile hotspot is on the Note 9 , not a dongle

GerardC · ‎11-03-2021

It is a Note 20, not Note 9 .

GerardC · ‎11-03-2021

@M5 I have checked the APN setting from the link and they match what I have set on the phone.
Thanks

MI5 · ‎11-03-2021

@GerardC

Check the network settings on your laptop and turn off "metered connection"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GerardC · ‎11-03-2021

Hi

I cannot find 'metered connection' , I have One UI version 3.1 installed, Android 11

MI5 · ‎11-03-2021

@MI5 wrote:
@GerardC
Check the network settings on your laptop and turn off "metered connection"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GerardC · ‎11-03-2021

apologies, check laptop, metered connection is not selected. This issue is happening with 3 O2 numbers we have at home. Is there anything in the O2 network that could perhaps cause this ?

gmarkj · ‎11-03-2021

what tariffs are the o2 phones on?
do they still have data allowance left?
can the phones access mobile data with no issues?

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