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Anonymous
Posts: 0

Re: sickened by o2 retentions last night

they refered me to speak to CS i think that was a ploy to remove me from the store before people asked questions or something 

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Registered: ‎06-12-2008

Re: sickened by o2 retentions last night

Not on one of their phones I'm guessing

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Anonymous
Posts: 0

Re: sickened by o2 retentions last night

nope off my mobile.... 

Posts: 13,425
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Registered: ‎14-01-2014

Re: sickened by o2 retentions last night

Yeah, probably wanted you out, any time I've needed cs in store they connect me on their phones and let you sit in the "comfy" chairs lol



Anonymous
Posts: 0

Re: sickened by o2 retentions last night

i was shooed out!!! its just crappy service and no one seems to want to say sorry or anything! 

Posts: 13,425
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Registered: ‎14-01-2014

Re: sickened by o2 retentions last night

Try calling retentions again and as well as loyalty tell them about the shocking service you've received the last few days.



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Registered: ‎06-04-2012

Re: sickened by o2 retentions last night

@Anonymous I find the service in the O2 stores to be subjective to how gullible and stupid they think you are. In a way, I suppose I wind them up to an extent by acting a little clueless; it's a good way to gauge whether they are going malecowmess you or not.

 

One time, I went into the local O2 store where I live the girl proceeded to tell me that a Galaxy S4 Mini was more or less the same thing except in a more compact size (same hardware, screen resolution etc.). I politely said I would look into it. 

 

Another time, I got an irate lecture about not reading my contract properly (it's his job to clarify things like this to me). Arrogance may been seen as a sign of confidence however when used in such a off-hand way, it begs the question "how the hell are you still serving people?".

 

Needless to say, I only use the o2 website for orders and the store for collection or picking up sims.

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Anonymous
Posts: 0

Re: sickened by o2 retentions last night

Okay so here is an update the said person is called Mike, however the managers name he has given me is a lie ob his part and o2 do not hold a retentions center in Prestonbrook its Dearn valley so the o2 operator called Mike is just an out right Lie, this has now gone formall and the CS advisor is so upset by his behavior she has escalleted this, requested a call pull and been a credit to her company! I hate saying this but I hope the advisor called Mike gets a brown envolope containing a P45!!! 

Anonymous
Posts: 0

Re: sickened by o2 retentions last night


@anticpated wrote:

@Anonymous I find the service in the O2 stores to be subjective to how gullible and stupid they think you are. In a way, I suppose I wind them up to an extent by acting a little clueless; it's a good way to gauge whether they are going malecowmess you or not.

 

 


 "malecowmess" ?    LOL   Great!   "Bovine scatology" is another way of putting it!

That's what I love about this Community - there's hardly a thread you don't learn something in!!!

 

Gerry

Posts: 540
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Registered: ‎22-05-2013

Re: sickened by o2 retentions last night

Generally all the service i've had with O2 has been excellent and great service. However I agree that they can't do a think to keep current customers. I asked them to match a Vodafone deal which involved knocking off £70 of the intial phone cost and £7pm, they said no but that was understandable. So said forget the initial phone cost as I am happy to pay the full price but can they knock me £7 off to match the PM cost, they said no. I told them about the Vodafone deal and they said I should go for that. 


They were perfectly nice and respectful throughout. 

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