on 01-10-2014 10:26
I spoke to o2 retentions last night to do my upgrade by paying off teh remainder of my refresh and taking a deal with teh Galaxy alpha that was offered to me last week, only to be told by the jumped up twit that he would not offer me the deal that i was offered last week because i have not been an o2 customer long enough to be allowed said deal, was told that o2 had no budget to offer me a discount and this was what sickened me as a customer... he said that I have no loyalty to o2 and that i am not a loyal customer... so i am not loyal by handing over £300 to pay my refresh off, take a new handset, im not loyal by paying my bills not only on time each and every month BUT on teh day my bill is actually produced...
this has sickened me as an o2 customer and no seriously thinking about going back to vodafone
this was appaling customer service by retentions and this was all done with Mike in the retentions team at Crestonbrook...
01-10-2014 10:32 - edited 01-10-2014 10:33
Have you tried instore to see what kind of deal you can get or the independents?
If O2 came out and said that to me I would be off in a puff of smoke!
on 01-10-2014 10:35
im gonna pop into my local o2 store today and speak to them failing that try carphone and see what they can do in terms of upgrade, but i was so angry, if i was a late bill payer i could understand but to be told what i was told was just un excusable, if i ran my business like that id have no business...
on 01-10-2014 11:11
Not good at all.
We do know a person can get a better response by ringing back and speaking to another agent.
Possibly feedback your experience via the complaints link found at the bottom of the forum page.
on 01-10-2014 11:18