You will need to get in touch with customer services @John117 to do this.
Either call them on 202, 0344 809 0202 or 0800 032 1402
Alternatively contact them on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Guide: Spend Caps & Charge to Mobile on O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
