replacement SIM not working

DebbieC · ‎30-03-2020

Not sure if anyone can help me but here's hoping. I lost my phone a week ago and 02 barred the phone and sim. A new sim arrived fairly quickly and today I received my new Samsung S10. 02 had suggested the sim would be ready to use straightaway and my usual mobile number would work - however it is not working. The Settings on phone shows no number recognised. Cannot get through to 02 at all today as looks like they are all on lockdown and not even working remotely. Any tips on how I can get Sim to work or is it something 02 have to do their end?

MI5 · ‎30-03-2020

@DebbieC

Bars need to be lifted from both your account and sim.

Only customer service can do this for you.

Try Skyping them https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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