premium text

[BW1]

how do i stop a premium text coming out my account.

[Cleoriff · Accepted solution]

@BW1 

You need to contact O2 and ask them to apply Bar all Direct to Bill Debit (Charge to Mobile) to your account.

Also a Premium bar which stops you making calls to Premium numbers.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Best number to call is 0800 587 4005

[MI5]

@BW1 

Some help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

and here www.payforitsucks.co.uk

[BW1]

How do I contact them.go in to the shop?.

[MI5]

@BW1 

Numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[O2Nathan]

@BW1 You can call 202 from your phone if you're on Pay Monthly or 4445 if you're on Pay and Go. You can also reply back to the message with the word STOP.

[Katie96]

I have just woken up today to £10 of charges on my bill after O2 took my bar off my account a few weeks ago as apparently that was the reason I couldn’t call anyone.

Just called on 202 got straight through, spoke to a lovely lady who’s removing the extra cost off this months bill and putting the bar back on, can’t fault it! Great service.

[O2Nathan]

@Katie96 really good to hear!