Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing contracts and device but still with 02

Hi, I think my current contract with 02 expires in August, and I've seen a deal for a new iPhone SE with 02 on affordablemobiles.co.uk. I've settled my device plan - would I still be charged for leaving the contract early? Cheers,Gareth.

Resolved! leaving 02

Hi hope you can help. One of my contracts finishes on the 20th June, I contacted them today for the PAC Code and they wanted £35 early termination fee, do I have to wait until the 20th June to request this code and they request 30 days notice, how do...

Resolved! change DD account

Hi Im changing banks and need to change my DD details - Been around the site several times not intuitive how to update bank details

Resolved! Disney+

I signed up to take advantage of the £2 off disney+ deal but i have just had my bill back and it's only a £1.67 discount.That's false advertising.

Wi-fi calling- again

Morning.I’ve just started a pay monthly contract with O2, and enabled Wi-fi calling thru “my devices” on O2 account. I’m on an iPhone XS Max, running latest firmware and carrier settings but Wi-fi calling refuses to enable, keeps sending me back to t...

Resolved! Iphone

Hi I’ve just bought an iPhone 11 Pro Max yesterday online but when I first logged in my o2, it was showing my phone my details and etc. But it doesn’t show any more on my o2. And they send me the confirmation by email and they have sent me 4 legally ...

Message retrieval

Does anyone know if any messages can be retrieved? My phone was set to get rid of messages after 30 days which I didn’t know about and now I’ve lost all of my messages between myself and my mum. She recently passed away from covid and I’m devastated....

live chat

im having problem with my calls dropping but cant use my phone whilst im at work. I can use live chat on a PC but there is no option or link on the website. I urgently need to live chat to someone but cant as there isnt an option

Resolved! New Customer - SIM Swap

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as ...

Free extra

I forgot to claim my free extra within the 28 days is it still possible to claim it now?

O2

Forum Posts