Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hot Spot

Does anyone know if you have unlimited data is there a certain amount you can hot spot from your phone to a laptop for example or is it unlimited? I know some companies put a limit to the amount of data you can hot spot to another device.

No Sim with new iPad

I bought a new ipad on pay monthly and have the phone number connected with it. I haven’t received a sim to use with the iPad and cannot use it unless connected to wifiI can’t get in touch with anyone from o2 due to covid 18, what steps should I take...

Resolved! international text charges

Hi Just wondered if anyone has iny information on text charges to Australia? Just wondering why I've been charged three separate amounts of 0.54 for one single text of 180 characters including spaces (including one emoji - if that makes a difference)...

Changing contracts and device but still with 02

Hi, I think my current contract with 02 expires in August, and I've seen a deal for a new iPhone SE with 02 on affordablemobiles.co.uk. I've settled my device plan - would I still be charged for leaving the contract early? Cheers,Gareth.

Resolved! leaving 02

Hi hope you can help. One of my contracts finishes on the 20th June, I contacted them today for the PAC Code and they wanted £35 early termination fee, do I have to wait until the 20th June to request this code and they request 30 days notice, how do...

Resolved! change DD account

Hi Im changing banks and need to change my DD details - Been around the site several times not intuitive how to update bank details

Resolved! Disney+

I signed up to take advantage of the £2 off disney+ deal but i have just had my bill back and it's only a £1.67 discount.That's false advertising.

Wi-fi calling- again

Morning.I’ve just started a pay monthly contract with O2, and enabled Wi-fi calling thru “my devices” on O2 account. I’m on an iPhone XS Max, running latest firmware and carrier settings but Wi-fi calling refuses to enable, keeps sending me back to t...

Resolved! Iphone

Hi I’ve just bought an iPhone 11 Pro Max yesterday online but when I first logged in my o2, it was showing my phone my details and etc. But it doesn’t show any more on my o2. And they send me the confirmation by email and they have sent me 4 legally ...

Message retrieval

Does anyone know if any messages can be retrieved? My phone was set to get rid of messages after 30 days which I didn’t know about and now I’ve lost all of my messages between myself and my mum. She recently passed away from covid and I’m devastated....

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