Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My o2 app and website wouldn’t let me make my bill payment so I done it through the bank transfer.

Has anyone done a bank transfer to pay their monthly bill? And how does it work?

Ipad Pro Order

I ordered the new Ipad Pro yesterday at 3pm on contract (pay monthly) - the website suggests that if you order before midnight it will arrive the next day. I received email confirmation of the contract and the order was being processed. However I hav...

iPad Pro 2020 dispatch email

So I ordered the new iPad Pro 2020 on contract and I’ve received all the emails about the contract Except the dispatch email. I was also told that I would receive it the next working day. How come I can't even communicate with customer service? What ...

Resolved! Proof of Purchase for my Phone

Hi, I'm trying to get a proof of purchase for my new Samsung S20 Ultra so I can claim the Galaxy buds however, I am struggling to get it. I can't see any option for a live chat anymore which is what I would normally use and so I have called them on t...

Defer payments

Hi will o2 defer our payments as we are self employed and have no money coming in at the moment

o2 open

Hi Hope you all are staing safe. I was wondering if you can help. I have recently upgraded and now i would like to use my cousin company discount on airtime. He works for asda now can you please kinldy advice me how to use his discount on my airtime....

Resolved! 2 numbers how to upgrade

Hi, I currently have 2 numbers on my account and want to upgrade. How do I get rid of the number I don't use and upgrade on the one I do.Thank youx

Phone barred

My phone has been barred even though bill paid? It’s been off for two days now, I work at a hospital and had to move out of home to keep my son safe, he is high risk now I can’t speak to him or get hold of the person caring for him! Need my phone and...

Lost data

Just got a message from o2 saying that they are taking over my contract from carphone warehouse and my tariff now shows I only have 4gb of data a month when its normally 16gb of data what they playing at??

Resolved! Paying monthly bill early and o2 'not receiving' payment

I'm a bit stuck here..I have an o2 refresh account so my bills come out as a direct debit as two seperate things. I recently claimed on my phone insurance so this added onto my airtime bill. My device plan was £x amount and my airtime plan was £y amo...

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