Solved: Re: porting

Anonymous · ‎15-04-2016

Hi everyone

Why is it so hard to port my onld number from three to o2

Its been 72Hours now and 2 calls to customer service and still not been ported,

Think i will gve up and join EE.

MI5 · ‎15-04-2016

It's down to O2 to chase up the porting files if they haven't been received but I need to know the date given for the porting process as it could be Mon or Tues next week anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎15-04-2016

Porting is done by a 3rd party so you'd be having the same problem with EE too.
When did they say it would be done on your email?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-04-2016

It can take some time. What has Three said...Have you contacted them?

Edited as I see you have contacted them....

Veritas Numquam Perit

MI5 · ‎15-04-2016

It's down to O2 to chase up the porting files if they haven't been received but I need to know the date given for the porting process as it could be Mon or Tues next week anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-04-2016

As well as an email you normally get text updates with a date for the porting to take place.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎15-04-2016

Not going to happen now anyway, as @MI5 said earlier. No ports on the weekend.

I DO NOT WORK FOR O2

jonsie · ‎15-04-2016

@Bambino wrote:
Not going to happen now anyway, as @MI5 said earlier. No ports on the weekend.

The porting team do work Saturday but I can't speak for the other networks.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎15-04-2016

I'm sure the porting was to be done within 48 hours? Clearly there is an issue here and hope you get it sorted.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎15-04-2016

It could potentially still happen today as it is up to 9.00pm but if not it won't be before Monday for sure.
48 hours is the norm but occasionally it can take longer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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