Solved: porting time frame

NG2 · ‎05-07-2022

Hi,

i moved from Virgin to O2 recently. I have my old number ported out successfully from Virgin this morning and i can no longer receive any signal with my Virgin Sim.

However, i am still on my temp new number with O2. Normally how long does it takes to complete the whole port in process at O2? It was really smooth last time when i was moving from giffgaff to Virgin - just a minutes.

I am worrying of losing my old number now. Tried to call CS and they just keep asking me to wait....

gmarkj · ‎05-07-2022

Keep rebooting the new phone/sim @NG2

It can take up to 24 hours, but is normally quicker than that.

See if any of the information in the guide below helps.

Guide: Migration & porting into O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎05-07-2022

Keep rebooting the new phone/sim @NG2

It can take up to 24 hours, but is normally quicker than that.

See if any of the information in the guide below helps.

Guide: Migration & porting into O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

porting time frame

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