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Taxigirl
Level 1: Joiner
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I have just changed to 02 got text yesterday confirming it will be done today,  my concern is should I still be using the sim card from old provider or my new one from 02.

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gmarkj
Level 66: Unequalled
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Keep using the old one until it stops working @Taxigirl and then switch to the new one.

Please remember that it can take 48 hours for everything to settle down and text messages are normally the last to work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12147 Posts
  • 94 Topics
  • 1129 Solutions
Registered:

Keep using the old one until it stops working @Taxigirl and then switch to the new one.

Please remember that it can take 48 hours for everything to settle down and text messages are normally the last to work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Taxigirl
Level 1: Joiner
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Thanks gmarkj. I had gone to 02 shop and got email saying my number was to be ported yesterday.  On contacting customer services they advised will be done by 6pm today. I am wondering if i should be putting my old sim back  in phone.

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