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porting number

Anonymous
Not applicable

hi all i wonder if you can help. I have ported my number across from Vodafone and this happened today. Strangely, whilst texts and call from contacts etcs are coming thorugh to the new o2 phone when i send a test text message from my work blackberry, this is going to the old vodafone handset.My work phone is also on the vodafone network, not sure if this is a coincidence. Also when will the old  vodafone sim card be deactivated ?

thanks

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Cleoriff
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Hi @Anonymous It could take 24 hrs to fully port across. When your Vodafone sim stops working this means the port has started. Keep rebooting your phone to check if you are getting an O2 signal. This link includes info about porting from another network to O2 and keeping your original number

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If the port is not complete by tomorrow then give CS a call http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127448 Posts
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Registered:

Hi @Anonymous It could take 24 hrs to fully port across. When your Vodafone sim stops working this means the port has started. Keep rebooting your phone to check if you are getting an O2 signal. This link includes info about porting from another network to O2 and keeping your original number

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If the port is not complete by tomorrow then give CS a call http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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If you are getting calls to both sims on the same number, somethings not right.
The old sim should switch off first.
If not resolved in 24 hours call CS as you may have a split port.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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