porting my old number.

Colin81 · ‎04-12-2023

Five days after supplying a PAC code and four days after activating my O2 SIM, I'm still stuck on a temporary number. Why so long? An O2 agent assured me that the "dedicated team" had been told of the delay. What should I do next to shake the team into action?

MI5 · ‎04-12-2023

@Colin81

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-12-2023

Call them repeatedly until someone takes ownership of the problem

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎04-12-2023

o2 struggle with PAC codes supplied when ordering @Colin81 , and ports aren't handled a weekends.

Get back in touch with customer services, or follow this guide

Guide: Migration & porting into O2

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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