phone isnt conecting to network provider

[Anonymous]

hi i payed my phone bill on the 26/06/2015 that was over due & now i am up to date my services are still restricted and on my o2 account it is saying that i havent payed my contract, i have a bank statement stating that i have paid in the full amount of £56

i am trying to connect to my network provider but it keeps saying 'unable to connect' & when i try and make calls or send a text messege it wont let me. even when someone trys to call my phone it says the number is not recognised. any help would be great thank you

[perksie · Accepted solution]

Due to being late with payment the phone will have been disabled, you need to call CS to get it re-instated.

Paying by direct debit as you agreed to would avoid this problem in the future.

[viridis]

Depending on how overdue the bill was, you may have been fully disconnected and require a reconnection fee to be paid.
Unfortunately you will need to contact customer services and clarify exactly what you need to do.

[viridis]

Snap!

[Anonymous]

Also once your reconnected the system will update at midnight so everything should be sorted but as @perksie says please set up a direct debit, it's so much easier that way

[Cleoriff]

Good luck with getting the bar lifted over the weekend. I doubt it will happen. Certainly you need to contact CS but I don't anything will start being actioned before Monday. Be persistent

http://www.o2.co.uk/contactus You will probably need to use a landline or someone elses phone to call.

[Anonymous]

@Anonymous, when you say "on my O2 account is saying", do you mean when you call the automated service or on my o2?

[jonsie]

As you only paid  yesterday it's unlikely that it would have cleared the account yet and certainly not updated My O2. As said, give them a call to see if there is any reconnection needed. 

[Anonymous]

It probably won't happen until the next working day which will be Monday