payment issue

[bfernandopulle]

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

[pgn]

The funds are ringfenced by your bank in readiness for O2 to call on them, they will be returned to your account if O2 do not claim the funds within 5 to 7 days, @bfernandopulle - your bank will have more info on how long the funds will be kept before being returned.