Solved: over paid bill, need refund

Anonymous · ‎02-05-2017

Hello, i made a card payment yesterday to my account and have accidentally paid my air time twice. can you please refund the £34.70 over paid

Cleoriff · ‎02-05-2017

hi @Anonymous You arent talking to customer services here. You need to give them a call http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎02-05-2017

hi @Anonymous You arent talking to customer services here. You need to give them a call http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎02-05-2017

It will remain as a credit on your account and be used to pay next months airtime bill, if you choose to leave it there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-05-2017

@MI5 wrote:
It will remain as a credit on your account and be used to pay next months airtime bill, if you choose to leave it there.

As long as CS is aware of the mistake made. Personally I would be contacting them whatever the OP chooses to do. They did ask for a refund in their opening post.....

Veritas Numquam Perit

MI5 · ‎02-05-2017

It will be on the account and shown in their MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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