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over 18 websites restriction HELP

Anonymous
Not applicable

on ‎18-02-2017 12:59

on ‎18-02-2017 12:59

Dear, I am trying unlock over 18 websites since Tuesday 14/02/17 and did pay £1 to verified my credit card. Since Tuesday I am waiting for the adult websites to be unlocked. I keep calling every day o2 customer service and every one telling me the same story it will unlocked within 24h ! Absolutely rubbish ! Did call Tuesday, Wednesday, Thursday, Friday and Saturday (today) On Friday 17/02 even I went to o2 shop and been told the same story "wait 24h" and been given this ref no. xxxxxxxxxx I am really fed up ! This must be a technical issue. I am brand new customer moved my number from EE if they can not unlock it i don't want keep contract with o2 !

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Curr946
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on ‎24-02-2017 12:05

on ‎24-02-2017 12:05

Ok, was hoping someone else would say this.......

 

More info
71904091.jpg
LOL Sorry couldn't help myself 
Current Phone: Sony Xperia XZ Premium
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adamtemp64
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on ‎24-02-2017 12:12

on ‎24-02-2017 12:12

not all sites clasified 18 are naughty @Curr946 betting sites etc are also in that bracket

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Curr946
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on ‎24-02-2017 12:15

on ‎24-02-2017 12:15

you had to spoil it.... 😞
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Martin-O2
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on ‎24-02-2017 12:17

on ‎24-02-2017 12:17

Thanks for the mention @adamtemp64 @Anonymous What did customer services say the last time you contacted them? Have they investigated why the block is still in place despite several attempts to remove it? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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adamtemp64
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on ‎24-02-2017 12:33

on ‎24-02-2017 12:33

@Martin-O2 thanks

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable
In response to adamtemp64

on ‎27-02-2017 12:42

on ‎27-02-2017 12:42

Hi, 

 

Still did not unlock it...... since 14/02

Keep telling me 24h now said that IT team is working on it and they have a system upgrdate and is not only me have the problem. Just poke with some supervisor .... She can not give me time when this will be fixed.....

 

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MI5
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on ‎27-02-2017 13:33

on ‎27-02-2017 13:33

Nor can we I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎27-02-2017 15:49

on ‎27-02-2017 15:49

Thanks for the update @Anonymous at least you know that the fault is been worked on and they hope to have it sorted soon. Please do let us know if anything changes. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable
In response to Martin-O2

on ‎02-03-2017 16:35

on ‎02-03-2017 16:35

Still nothing...... They still working on it i have been told.....

 

Don't know what to do...   😞

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MI5
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on ‎02-03-2017 17:17

on ‎02-03-2017 17:17

Not much else you can do.
Have you raised a complaint?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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