out of contract but no upgrade

[Anonymous]

i am on a pay monthly contract (18 months) which ran out 4 months ago.When i view my upgrade options it says "you are not ready to upgrade yet" Anyone explain this to me please

[Anonymous]

was it definitely an 18 month contract?

those are very rare these days; they are usually 24 months now.

also, did you upgrade early last time? the remaining months may of carried over

[jonsie]

Your best option is to give them a call on 202. Did you take out the contract with a 3rd party last time as it would normally have been a Refresh contract for 24 months around that time. 

[MI5]

As mentioned already there haven't been any 18 month contracts for years so I expect it was a 24 month one unless a special offer ?

[Marjo]

Hey @Anonymous welcome to the forum!

Can you elaborate a bit on the questions asked above? It will help our community with troubleshooting the issue for you in more detail.

[Anonymous]

Have you recently applied for an upgrade as they usually like you to wait a month before attempting to upgrade again

[Anonymous]

Thanks everyone for replying.Firstly i am not sure about contract lengh but i am defo out of contract

   
Because your current contract has ended, you are free to buy a new contract today.

This is the message i got from BILLMONITOR when it checked my bill and i have spoken to 02 about a lost sim card and they confirmed i am "out of contract" and offered to put me through to renewals,which i declined at the time however when i go on to mt 02 and click the upgrade link the message i get is "You are not ready to upgrade yet"

Thanks for taking the time to answer my question 

[Anonymous]

Hi i have posted a reply but as i am new to posting in forums i am not sure if i replyed to you or everyone but the reply is there    thanks

[MI5]

Probably best to call 202 and speak to customer services about this as they can access your account to check.
http://www.o2.co.uk/contactus

[Marjo]

@Anonymous Good morning, how are you doing? Did you find out all the information you needed in the end about the upgrading? Were you able to do it? Cheers