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oustanding balance

Saleki
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on ‎08-04-2020 10:24

on ‎08-04-2020 10:24

I made a payment to my outstanding balance last week and it is still not showing on my online account. Has this happened to anyone else? I am just worried that when my next payment is due (2 days) they will try take the larger amount without registering that I have already paid half of it. If anyone can help it would be appreciated.

Thanks

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MI5
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on ‎08-04-2020 10:26

on ‎08-04-2020 10:26

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎08-04-2020 10:28

on ‎08-04-2020 10:28

@Saleki how did you make the payment as some methods can take up to 14days to apply to your account.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Saleki
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on ‎08-04-2020 10:33

on ‎08-04-2020 10:33

Hiya,
I just paid it through the website. I always do and usually it shows straight away
Thanks
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MI5
Level 94: Supreme
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on ‎08-04-2020 10:35

on ‎08-04-2020 10:35

You need to confirm with customer service that is has been received https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Saleki
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on ‎08-04-2020 11:22

on ‎08-04-2020 11:22

Can't get through and the phone lines say you should only be phoning to report a stolen phone 😞

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jonsie
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on ‎08-04-2020 11:41

on ‎08-04-2020 11:41

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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