Bill

[ABennett]

Hi,

I have recently paid my O2 bill. The money came out on 29th March. The money that came out was much much higher than it should have been. It included a "balance brought forward". This balance had already been paid on 17th March. It has now been taken twice.
Its a lot of money and I am not in a position where I can lose out on it. Every time I try to phone it doesn't go through, obviously I can't online chat at the moment and I emailed a complaint a week ago and haven't heard anything.

Is there anything else I can do? Obviously I'm getting really frustrated now as I can't understand why it's been taken twice in the first place, as surely there should've been a record of my payment on the system?

Thanks in advance for any advice.

[Cleoriff]

@ABennett 

Sorry  but you have to keep persevering. https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[O2Sean]

Hi @ABennett ,

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

It may take a while to get through but unfortunately its your only option. 

[ABennett]

Thank you. I will give that number a call now.

[ABennett]

Thank you.

[ABennett]

All it says when I call that number, after a lot of automated messages is that I cannot be put through right now. This happens even when I press 1 and say that it is urgent. I've tried this day after day and still nothing. Is there anything else I can do?

[Cleoriff]

@ABennett 

Try these other numbers

The numbers for the payment management team are 0800 325 302 or 0800 902 0217.

or try these 0800 977 7337 and 0800 587 4005

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[O2Sean]

Hi @ABennett , 

You will get through eventually, It will just take time. I understand how frustrated you are, how can it not be but contacting the Payment Management team on 0800 902 0217 is your only way to fix your issue. 

[ABennett]

Thank you for your help!