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Change of mind policy

martymim
Level 1: Joiner
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on ‎08-04-2020 09:54

on ‎08-04-2020 09:54

Hi,

I have recently bought a S20 Ultra but coming from an iphone I am not happy with it.

I want to use the change of mind policy but I cannot get intouch with anyone from O2.
I am very concerned that the 14 day return policy will lapse and I will be forced to keep a phone I do not like.

Any help would be appreciated.

Thanks
Martin

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MI5
Level 94: Supreme
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on ‎08-04-2020 10:07

on ‎08-04-2020 10:07

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎08-04-2020 11:54

on ‎08-04-2020 11:54

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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