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o2 mucked up

Anonymous
Not applicable

on ‎11-06-2013 14:40 - last edited on ‎11-06-2013 16:38 by

on ‎11-06-2013 14:40 - last edited on ‎11-06-2013 16:38 by

Thanks a lot I have nearly £10 on my phone and you have gave it away to someone else. O2 must be extra careful when replacing sim cards. Great. I am really annoyed with your services.  I hope I have a great deal when I complain big time in the shop.

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jonsie
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on ‎11-06-2013 14:46

on ‎11-06-2013 14:46

Care to elaborate?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Liquid
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on ‎11-06-2013 14:51

on ‎11-06-2013 14:51

You must understand we dont know you or your situation.

Explain yourself!
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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MI5
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on ‎11-06-2013 14:56

on ‎11-06-2013 14:56

Love these threads slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Liquid

on ‎11-06-2013 14:56

on ‎11-06-2013 14:56

We are customers here not o2

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Anonymous
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In response to Anonymous

on ‎11-06-2013 16:27

on ‎11-06-2013 16:27

How did they give away your £10
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Anonymous
Not applicable

on ‎11-06-2013 16:38

on ‎11-06-2013 16:38

O2 gave away your phone with almost £10 on it?

O2 gave away your SIM Card with almost £10 on it?

O2 simply gave someone almost £10 "out of your phone"?

 

I dont believe that they would just give someone else your phone.

If they gave away your SIM card, then you wouldnt have the same number any more, and any credit should have been moved to the new number. This would be easy for customer services to resolve if you contact them by phone.

 

More info is needed...

 

 

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MI5
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on ‎11-06-2013 16:41

on ‎11-06-2013 16:41

O2 transfer credit from people who complain to nice people who don't complain wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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