Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SGS 4 Pre-order Price Reduction

Hi all. I preordered an S4 on 2th April when the up-front cost of the £37p/m tarrif was £99.99. Noticed today it's dropped to £69.99 for the same deal. Got onto web chat with a thouroughly unhelpful guy who told me that it was basically tough, I'd pa...

Resolved! Online account disappeared and bolt on added without me knowing

How weird I tried to log onto my account but it looks like it has gone. So I need to create another one. And bolt on were added to my account and I have no idea where these are coming from!!

Resolved! problem topping up Pay and Go for visitors from abroad

P&G top up (auto or on web) seems impossible using a UK credit or debit card that has a registered billing address in Australia. Is there a way around this?I visit UK and Europe regularly so need a local SIM. o2 happy to sell me the card using the sa...

Resolved! Texts from abroad

Hi - what is the cheapest way to send texts from abroad to uk? I am currently on the 4-1 text allowance which allows free texts from abroad but one text takes 4 texts from a 500 per month allowance. I want to change tariffs to an unlimited txt allowa...

Resolved! Can I backup my text messages to a computer in some way or see them on the O2 website?

I particularly want to keep a note of dates and times of messages rather than the content itself. I can't find anything anywherer else on this. Can anyuone point me in a direction? Is this something I can do to my O2 service or do I need something to...

Resolved! Unlimited

Can someone please help me. I ordered an unlimited sim, when I checked my account it stated I had a favourite places sim, something I had no Idea about. I called to change it to unlimited but got no response when I was told I would receive a text. I ...

Resolved! Disappearing text allowance

I am on a PAYG tariff where I top up £10 and get 300 inclusive texts. I have just topped up and have suddenly realised that I have no more inclusive texts? Could it be because I have over £40 of credit on my phone I must admit I only really use it fo...

Resolved! Abroad and No service on phone need help asap

HiI am currently out of the UK, I recieved a text saying I need to contact O2 to make sure my phone isnt lost or stolen within 24 hours however due to traveling on that day i didnt. I then got another text saying my phone has been cut off and I need ...

Resolved! Anyone else having trouble logging into MyO2?

I've been desperate to go online and look at the date for my recent bill and to see if it's been paid with no such luck!Is anyone else having this problem?

Resolved! International pay/go SMS problem

Hi everyone, hopefully someone can help with this. My girlfriend's in Nepal, she has a phone with a Nepali provider called Ncell. No texts were getting through to her - she queried this with Ncell, who said it's because the senders didn't have intern...

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