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Anonymous
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o2 mucked up

[ Edited ]

on ‎11-06-2013 14:40 - last edited on ‎11-06-2013 16:38 by

Thanks a lot I have nearly £10 on my phone and you have gave it away to someone else. O2 must be extra careful when replacing sim cards. Great. I am really annoyed with your services.  I hope I have a great deal when I complain big time in the shop.

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jonsie
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Re: o2 mucked up

on ‎11-06-2013 14:46

Care to elaborate?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Liquid
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Registered: ‎18-09-2012

Re: o2 mucked up

on ‎11-06-2013 14:51

You must understand we dont know you or your situation.

Explain yourself!
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
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MI5
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Re: o2 mucked up

on ‎11-06-2013 14:56

Love these threads Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: o2 mucked up

on ‎11-06-2013 14:56

We are customers here not o2

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Anonymous
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Re: o2 mucked up

on ‎11-06-2013 16:27

How did they give away your £10
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Anonymous
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Re: o2 mucked up

on ‎11-06-2013 16:38

O2 gave away your phone with almost £10 on it?

O2 gave away your SIM Card with almost £10 on it?

O2 simply gave someone almost £10 "out of your phone"?

 

I dont believe that they would just give someone else your phone.

If they gave away your SIM card, then you wouldnt have the same number any more, and any credit should have been moved to the new number. This would be easy for customer services to resolve if you contact them by phone.

 

More info is needed...

 

 

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MI5
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Re: o2 mucked up

on ‎11-06-2013 16:41

O2 transfer credit from people who complain to nice people who don't complain Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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