o2 data allowance not showing

[Anonymous]

Hi everyone, never posted before. Just within the last month I've got my pay monthly phone. Migrated from o2 Pay & Go to Pay Monthly. Everythings been fine, it's just that when I log onto myo2 it will show me my text allowance, my remaining call time allowance, but when I click on data it shows this;

This allowance runs from ${dataAllowance.startDate.longFormat} to ${dataAllowance.expiryDate.longFormat}

Review your package if you need to add more data or use Wi-Fi.

As of $dataAllowance.lastUpdated.timeFormat on $dataAllowance.lastUpdated.longFormat

Total allowance ${dataAllowance.dailyLimit}

You've used ${dataAllowance.used}

Remaining ${dataAllowance.rema

I think the symbols and text inside the bracket bits are where the data should be but for the past 4-5 days that's all its shown, and I've tried all the different ways of seeing it but it won't show how much remaining data I have no matter what I try. Is this happening to anyone else, or has it ever before and you know how I can fix it. It might be that I'm being completely dense and that there's a simple solution that I can't really see, but any help would be fantastic.

Also just as a little side note, I had about £80 of credit on my old pay & Go account and because I kept my number it said it was going to go over to my pay monthly account, but I can't see that anywhere either, should I? And will that just mean that my bills will end up going out of that for a few months?

Any help is appreciated. Thanks in advance.

James

[Anonymous · Accepted solution]

I would say telephone customer services from your 02 phone to ease your worries.

[jonsie]

Your transferred credit will appear on your first bill as a minus sum.

[Anonymous]

Yes. I'm having exactly the same problem in both Explorer and Firefox. Data Allowance displays whats below rather than the data used. Any help please?

This allowance runs from ${dataAllowance.startDate.longFormat} to ${dataAllowance.expiryDate.longFormat}

Review your package if you need to add more data or use Wi-Fi.

As of $dataAllowance.lastUpdated.timeFormat on $dataAllowance.lastUpdated.longFormat

Total allowance ${dataAllowance.dailyLimit}

You've used ${dataAllowance.used}

Remaining ${dataAllowance.rema

[jonsie]

Contact customer service to get your account reset. Have you tried downloading the My O2 app?

[Anonymous]

Yes and the allowance doesn't show on there either